Privacy Policy

AI HOME DOO Novi Sad (hereinafter: "AI Home", "we", or "us") is the controller of personal data in accordance with the Law on Personal Data Protection of the Republic of Serbia (LPDP). This privacy policy describes how we collect, use, and protect your personal data when you use our website aihome-ns.com.

We collect the following categories of data exclusively when you voluntarily enter them via the contact form on our website:

• Full name
• Email address
• Phone number (optional)
• Package or service you are interested in (optional)
• Content of your message / inquiry

We use your data exclusively for the following purposes:

• Responding to your inquiries and information requests
• Scheduling free consultations
• Providing contracted smart home installation and configuration services
• Sending information about services you have requested

When you submit the contact form, your message is transmitted to our contact-form service and forwarded to our team's internal messaging tools. Our hosting, security and form-delivery providers, including Cloudflare, may process technical data such as IP address, user agent and timestamps in their logs. Where providers are located outside Serbia, data may be transferred internationally under the safeguards required by the LPDP.

Your data is processed and stored with appropriate technical and organizational protection measures in place. We retain data for as long as necessary to fulfil the purpose of collection, and no longer than 3 years from the last communication, after which it is deleted.

In accordance with the LPDP, you have the following rights regarding your personal data:

• Right of access — you may request to view the data we hold about you
• Right to rectification — you may request correction of inaccurate or incomplete data
• Right to erasure — you may request deletion of your data ("right to be forgotten")
• Right to restriction of processing — you may request a temporary suspension of processing
• Right to data portability — you may request a copy of your data in a machine-readable format
• Right to object — you may object to the processing of your data

To exercise any of these rights, contact us at: info@aihome-ns.com. We will respond within 30 days.

This site uses Cloudflare Web Analytics only if the production beacon is correctly configured. Cloudflare describes Web Analytics as cookie-free and as not collecting or using visitors' personal data. Any Cloudflare security cookies, contact-form processing and other service providers are described according to the deployed configuration. We do not use marketing or tracking cookies.

For all questions, complaints, or requests regarding the protection of your personal data, you may contact us:

Email: info@aihome-ns.com

AI HOME DOO Novi Sad, Serbia